Before a task is accepted
We review the request for legality, scope, timing, distance, professional boundaries and practical risk. A submitted request is not automatically accepted.
Clear standards before trust.
Mateetaly is building a managed local-help network, not an open directory. During the Private Beta, every request is reviewed personally before it is accepted.
Written scope
Accepted tasks are confirmed in writing with a Task ID, location, timing, agreed action, deliverables, exclusions and total price.
Evidence where relevant
Depending on the task, completion may include timestamped updates, photographs, video, notes or a structured written summary.
Professional boundaries
Mates do not provide legal, tax, medical, immigration, engineering or other regulated professional advice unless separately qualified and engaged in that capacity.
Future network Mates
As Mateetaly expands, local Mates will be onboarded by task category and access level. Identity verification, clear standards and task-specific permissions are part of the intended network model.
No direct side payments
When network Mates begin handling tasks, customers should pay Mateetaly rather than an individual Mate directly, so the task record and support process remain intact.
What Mateetaly will not do
Illegal or deceptive activity, unauthorised access, surveillance, emergency response, regulated professional advice, handling large amounts of cash or high-risk items, or any task we believe cannot be performed responsibly.